Customers of thyssenkrupp Rasselstein can now open complaints digitally via the Packaging Steel App.
This new system reduces the processing time for complaints, as the complaints entered are processed directly in the ERP system of Germany’s only tinplate manufacturer. For buyers of rasselstein packaging steel, the complaint process is significantly simplified.
“To record a complaint, descriptions, photos, videos and voice messages can be uploaded by our customers directly in the app via the complaint tool,” said Dr Heiner Schäfgen, head of technical customer service at thyssenkrupp Rasselstein.
“The responsible contact person immediately receives a message on their mobile device when their customer has entered a complaint or remark and can start processing it immediately. It doesn’t get any simpler or faster than that.”
Customers can use the app’s chat function to get in touch with their contact person while the complaint is being processed.
“Before the launch of the upgraded app, a group of selected customers already tested the tool,” added Schäfgen. “The feedback has been overwhelmingly positive so we are pleased to now be able to provide these applications to all customers.”
Since 2017, the Packaging Steel App has been giving users an overview of all of the packaging steel grades available by thyssenkrupp Rasselstein, and their respective specifications. The app also focuses on current news and innovations from the company, as well as information on potential uses for the material and an overview of coating options.
The 5.0 update for the app can be downloaded for Android and iOS in app stores. The app is free and available in English and German.